ARE YOUR ITEMS AUTHENTIC?

Our items are premium quality custom replicas due to the affordable prices we are able to provide. That being said, all items listed on our websites have been carefully curated and sourced, and are of the highest manufacturing quality. 

DO YOU SHIP WORLDWIDE?

Yes, we ship globally, and have multiple distribution channels depending on the continent. Note that standard shipping charges will apply. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I HAVE MADE MY PURCHASE?

Orders will be shipped out within 3-5 working days after payment has been made. After which, these will be the estimated time it will take to reach you:

 Normal Delivery

10-15 WORKING DAYS

Express Delivery

3-7 WORKING DAYS

*The table above is only a guided estimate  

HOW CAN I TRACK MY ORDERS & PAYMENT?

The status of order can be found under Order History. A confirmation email of your order will also be sent to you upon successful check out.

We offer standard shipping on all U.S. orders via USPS. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.

NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 5 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.

WHAT ARE YOUR PAYMENT METHODS?

 Accepted payment methods listed below:

  • VISA
  • MASTERCARD
  • AMEX
  • PAYPAL

I STILL HAVE NOT RECEIVED MY ORDER. WHAT SHOULD I DO?

If your order has not arrived when you were expecting it then please check the following:

  • Check you have received a dispatch confirmation email from us.
  • Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
  • Sign in and check your account. Is your delivery address correct? Are your contact details up to date?
  • Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

If you still can't locate your parcel then please contact our with your order number here: support@munu.jp

RETURNS

We happily accept returns for eligible items within 30 days of ship date for a full refund or credit. The returned merchandise must be unused and in the complete original packaging. Returns are subject to a 35% restocking fee. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages.

All sales final on furniture. There is no returns on furniture.

For further information check out our return policy or contact us directly at: support@munu.jp

 

You have successfully subscribed!